Welcome to Hengjinrui’s Customer Support Center.
We’re here to help you find the right lifting and handling solutions for your business.

1. How can I contact Hengjinrui?

You can reach us via:

2. How to get a quotation?

Simply fill out the inquiry form on our website with your requirements (load capacity, lifting height, platform size, etc.).
Our sales team will respond within 24 hours.

3. Do you provide OEM or customization?

Yes, Hengjinrui offers customized lifting solutions based on your specifications.

4. What is your delivery time?

Standard models: about 15–25 working days after deposit.
Customized products: depends on design and order quantity.

5. How about warranty and after-sales service?

We provide a 12-month warranty for the main structure and components.
Technical support and spare parts are available for long-term cooperation customers.

6. Do you provide installation or operation manuals?

Yes, we provide English manuals and online guidance for installation and maintenance.

7.Are you a manufacturer?

Yes, we are an ISO 9001 certified manufacturing plant with more than ten years of production experience, 10,000 square meters of production facilities and 12 patented technologies to ensure strict quality control from raw material procurement to final assembly. We provide integrated OEM/ODM services and enjoy a 365-day comprehensive warranty, including 24/7 technical support and component replacement in accordance with EN 1137-5 standards.

8:What logistics methods do you use to ship?

We mainly use FOB/CIF shipping, and can provide customized shipping solutions according to customer needs, including air, express or railway transportation. Our payment method requires a 30% deposit in advance, and the balance is settled before shipment. We support multiple secure payment channels, including Telegraphic Transfer (T/T) and International Station Trade Assurance transactions.

9:Can your equipment be installed in hot weather?

Our equipment can withstand an ambient temperature of up to 55°C.

10.Can your equipment be installed in cold weather?

Our equipment can withstand an ambient temperature of -40°C.

11:Can you send your staff to install the equipment for us?

Generally speaking, our equipment is very easy to install, and we will send you the corresponding installation video after you receive the equipment. If we must send an engineer to install it, we can discuss the details.

12:How long it takes you to provide the designing options for us?

Tell me your needs and my colleagues will provide you with a professional solution within 24 hours.